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Tour Policies

 

  • It is forbidden to go through barriers or any other security device meant to prevent visitors from walking in or to protect the Teatro Colon's heritage.
  • Visitors cannot touch or use, unless specifically needed, security equipment or fire prevention devices in the building.
  • Visitors shall not perform any action that may block the way.
  • It is strictly prohibited to smoke, eat or drink during the visit (except for small bottles of water) and to throw garbage inside the building.
  • Visitors cannot engage in any kind of trading activity inside the building.
  • Visitors must not overlook or abandon personal belongings. The Teatro Colón will not hold responsibility for any missing item.
  • Children shall not be left alone.
  • Visitors will not be allowed to take the tour under the effects of alcohol and/or illegal drugs.
  • The Teatro Colón reserves the right to deny admission or remove from the building visitors who conduct themselves inappropriately.
  • ​Visitors cannot stay inside the Teatro Colón once the staff has asked them to leave.
  • All visitors must follow the instructions given by the guided tours staff.
  • Pictures can be taken only where indicated by the guide.
  • Access to certain areas during the tour may be restricted due to events, shows, rehearsals, refurbishments or other activities taking place at the Teatro Colón, and this shall not entail any return or refund whatsoever.
  • Tickets are only valid for the date and time they were acquired. Tickets purchased in advance cannot be returned or exchanged unless the Teatro Colón can be held responsible for the cancellation of the tour.
  • Groups will not be larger than 34 people.
  • In the case of private groups, any delay caused by passengers will reduce their stay in some places.
  • Children under the age of 14 must be accompanied by (at least) an adult that holds responsibility for their behavior.